Eurogrand has been occupying a top spot at the forefront of the online gambling industry ever since its launch in 2006. The brand is an old hand at virtual gaming and this vast experience translates into an insurmountable service in all aspects imaginable.
The casino operates under the umbrella of the famed William Hill Group, which is considered one of the oldest gambling brands in the world. The affiliation with William Hill adds to Eurogrand’s credibility, cementing its reputation as a reliable gambling operator. The casino gives players access to an exhaustive collection of exciting games supplied by world-leading developer Playtech.
From the hottest video slots around and a host of realistic table games to a live dealer offering, players at Eurogrand are spoilt for choice. The gaming catalogue is accessible via its flash-based website and on mobile, but players can also choose to install the casino’s downloadable software on their desktop computers.
The website supports a variety of languages in addition to English and features a neat lobby where you can browse through the different categories of games. There is an easy-to-use cashier menu with plenty of trusted payment solutions. The level of customer care at Eurogrand is also commendable, with registered members being serviced by a friendly and committed support team around the clock.
Eurogrand’s integrity is further boosted by the licenses it holds from the UK and Gibraltar Gambling Commissions, which enable it to legally service players from a vast number of countries, New Zealand included. Kiwis interested in signing up with this trusted operator can take a quick look at BestCasinoSites’ review for a sneak peek at what Eurogrand can offer them.
Casino Types and Software Suppliers
Unlike many of the online casinos that have emerged in recent years, Eurogrand still offers a downloadable software platform, which grants players a quick and hassle-free access to its full suite of games. The software client is compatible with computers and laptops running on Microsoft Windows OS only. The downloadable software works on older versions of the OS and ensures the optimal performance of the featured games. The downloadable platform is only around 50 MB in size so you can download and install it within minutes.
Casino fans whose computers operate on Mac or Linux can instantly access the lobby via the flash-based version of the website. The website also responds very well to most popular hand-held devices and can be loaded in their browsers but the casino would also offer free mobile apps for iOS and Android.
Eurogrand Casino uses the software platform of world-renowned supplier Playtech for both its virtual and live-dealer games. Playtech has become somewhat of a household name in the iGaming community. The company is associated with utmost playability and top-shelf quality, and it is not difficult to see why when you load the games at Eurogrand. Their graphics and animations are superb whereas the interface is pretty straightforward to accommodate both seasoned players and rookies.
Playtech exists since 1999 and has produced a wealth of superior games over the years. Its most popular creations can be enjoyed by customers of Eurogrand, including the enticing progressives from the Age of the Gods collection as well players’ favourites like Jackpot Giant and Gladiator. What is more, Eurogrand’s portfolio is continually expanding through the addition of the latest releases by Playtech.
As we mentioned in brief, Eurogrand strives to be a modern casino by enabling its players to access its impressive gaming library on any device they choose. The casino is compatible with an extensive range of smartphones and tablets. The first option you have is to play in your mobile browser as the casino relies on the flash technology for the mobile version of its website. What this means is you will probably have to upgrade to the latest version of the Adobe Flash plug-in if you have not done it already. The flash-based mobile casino would work seamlessly in any browser as long as it is updated to a newer version.
The second option mobile users have is to install one of the two dedicated mobile apps of Eurogrand. The iOS application can be found at the App Store, i.e. if you can afford 45 MB of storage space on your iPhone or iPad. The iOS app is compatible with devices using iOS 9.0 or a newer version, which is unfortunate for Eurogrand customers who own older mobile devices. The app supports a variety of languages, including Finnish, French, Russian, German, Spanish, and Italian and features more than 100 Playtech games. These include some of the best-known slots from the casino’s collection as well as table classics like roulette and blackjack.
Customers who own smartphones running on Android OS can take advantage of Eurogrand’s Android app. They can obtain it by scanning the QR code published on the casino’s website. The Android app works just as smoothly as the iOS one but in order to install it, you have to allow applications from unknown sources, i.e. sources other than the official Play Store. This should not bother you, though. Eurogrand’s Android app is completely harmless and will not damage your device in any way.
Eurogrand’s gaming library may not be as exhaustive as the collections of some other operators which offer 1,000+ games but this should not be seen as a disadvantage. The operator insists that quality is more important than quantity and have chosen only the best of the best titles from Playtech’s portfolio. Players at Eurogrand have a satisfactory enough choice from around 350 distinct Playtech titles which can first be tried in demo mode before you switch to real-money play.
The lobby features different categories where you can see the games you have played recently as well as some of the most frequently played titles at the casino. If you have already made up your mind and know what you want to play, you can type its title into the search box so you do not have to browse through the entire selection of games.
If you are a fan of video slots, like many other Kiwis, you have every reason to be excited by Eurogrand’s offering. There are over 170 slots for you to choose from, catering to a vast range of preferences and styles. You are looking for an old-school experience at the classic fruit machines? No trouble! Eurogrand is home to some classic 3-reel games like Crazy 7, Ocean Princess, and Tropic Reels.
Players can also have fun by experimenting with some of the numerous modern slots available at Eurogrand. There are lots of cool and helpful features you can benefit from, not to mention the visual quality of the advanced titles from the portfolio is spectacular. Popular video slots you can try at Eurogrand include Epic Ape, Buffalo Blitz, White King, Gladiator, and Jungle Giant. Do not miss out on the opportunity to bag an enormous jackpot on some of the progressives at Eurogrand. The biggest jackpots can be won on Upgradium and the slots from The Age of the Gods series, but the prizes offered by Legacy of the Wild, Jackpot Giant, and Beach Life are not to be sneezed at either.
Table and Card Games
The selection of table and card games at Eurogrand is also quite impressive. If you are into this kind of games, you are guaranteed to find your favourites among the variations offered at the website. Blackjack is sufficiently well covered, with popular varieties like Double Attack, Duel Blackjack Multihand, and Super 21 all making it to the list. One version of baccarat is offered while poker enthusiasts from New Zealand have a choice from Hi-Lo Premium, Pai Gow, Tequila Poker, and Casino Hold’em.
The options for fans of the Devil’s Wheel are significantly more versatile, with approximately 14 titles. There are the usual variants you expect to see at any online casino like European, American, and French Roulette but this is not nearly all the casino has to offer to fans of the game. If you insist on crystal clear visuals and enhanced audio quality, we urge you to try the games from Playtech’s Premium Roulette series. Novices who lack the bankrolls to bet big have the chance to play Penny Roulette. Two of the variants, Frankie Dettori’s Roulette and Age of the Gods Roulette, are connected to Playtech’s progressive jackpot network.
Video Poker Variations
No online casino is complete without a video poker section and Eurogrand is not an exception. We would have liked it better if the casino offered a greater diversity in this category but unfortunately, its instant-play version features only the most basic variations of the strategy-based game.
There are the usual options like Jack or Better, Deuces Wild, Aces and Faces, and Tens or Better as well as two more interesting variants – 2 Ways Royal and Pick’em Poker. Jacks or Better being the most popular video poker variety to this date is available in three separate variants where you can play 4, 50 or even 100 hands simultaneously. Only the 4-hand variation of the game offers you the full pay of 9/6 for Full House and Flushes, though.
Live Dealer Selection
The live-dealer selection of games at Eurogrand is again powered by Playtech and is home to about 30 varieties of classic casino games like Casino Hold’em, French Roulette, Baccarat, Hi-Lo, and Blackjack. You can watch the dealers spin the roulette wheel, deal your cards, and reshuffle the decks via a crystal-clear stream from Playtech’s dedicated live studios. The quality of the stream is indeed impressive, ensuring the ultimate playing experience for all customers who join the polite and skilled dealers at the live tables. There is the possibility to play multiple tables at the same.
The table limits are a bit low to satisfy the appetites of high rollers – the majority of the tables have a maximum bet limit of $100. The only exception is Soiree Blackjack where you can bet between $50 and $10,000 per hand. Recreational players, however, would surely appreciate the fact they can join most live tables for as little as $0.10.
Banking at Eurogrand
One thing Eurogrand is not short of are banking options. There are lots of ways to deposit and some of those will work without a hitch for players from New Zealand. These include Visa, Maestro, MasterCard, Skrill, Neteller, PayPal, Bank Wire Transfers, Bitcoin, and Paysafecard. However, we recommend Kiwis to use a local payment method they are used to, like POLi, for example. Players from other locations who want to transfer some money into their Eurogrand accounts can also use ecoPayz, Entropay, Diners Club International, WebMoney, iDebit, Sofort, and Neosurf.
The deposits are carried out in real time, meaning that your money will be instantly added to your available balance. The operator covers the costs associated with the transactions, sparing its patrons from incurring additional expenses from processing fees. The minimum sum you can transfer to your Eurogrand account is $10.
Kiwis can use some of the above-listed methods, like Skrill, Neteller, Visa, and Fast Bank Transfers to cash out their profits, but withdrawal options for international players also include ecoPayz, WebMoney, InstaDebit, Entropay, and iDebit, among others. What struck us as kind of strange was the pending period for withdrawals which frankly is quite long – cash-out requests remain pending and can be reversed within 4 days.
When released from the players’ accounts, the payments are processed within 1 day. The exact waiting time depends on the method you use, however, but with most withdrawal solutions the money will be with you within 6 business days. The wire transfers are the slowest as they usually require up to 10 business days to complete. The maximum amount a player can cash out from their Eurogrand account is $10,000. Those who withdraw with wire transfers have to comply with a minimum limit of $500 per transaction.
The Gibraltar license Eurogrand casino has obtained enables it to accept play from many different jurisdictions from around the world. The reputable operator caters to the needs of its colourful international community by supporting a variety of different currencies. The NZD is presently not listed among the currency options at the website, which works with any of the following – USD, EUR, GBP, CAD, CHF, DKK, AUD, and SEK. Do not bother worrying about security issues if you join Eurogrand. All payments are protected by modern technology that ensures your banking details are out of harm’s way.
Bonuses and Loyalty Program
Customers who register and play with Eurogrand for the very first time receive a warm welcome in the form of a No Deposit bonus, consisting of 50 Free Spins. You can redeem the bonus immediately after registration, you simply must visit the casino’s promotional section and opt in for the No Deposit bonus. The free spins are awarded in batches of 10 bonus rounds for the next five days after you have signed up and opted in. Do not forget about the free spins you have claimed because they will expire 24 hours after you have received them.
Wagering of 40x applies to the winnings you have earned with your free spins and the maximum amount you can withdraw from this promotion is restricted to $20. The spins can be used on the slots from The Age of the Gods series only.
Eurogrand’s generosity continues with a 100% Welcome Bonus of up to $1,000 plus 25 free spins, awarded to players who deposit for the first time. It is not explicitly stated which slots the bonus rounds can be used on, but you can find them on your own since the free spins icon will appear at the bottom of the screen when a qualifying game loads. To qualify for this promotion, you must deposit no less than $10 into your new Eurogrand account. Both the bonus and the free spins expire 7 days after being credited to your account. Wagering of 40x applies. Customers from Brazil, China, Romania, Thailand, South Korea, and Mexico are not allowed to participate.
After newcomers have cleared the wagering of the first deposit bonus, they can boost their account a second time to receive another bonus, this one consisting of a 60% match of up to $500 in free credits. Your balance should drop below $5 to become eligible for the second bonus. The other conditions coincide with those of the first-deposit offer.
Eurogrand does not forget about its loyal players who can increase their play time by redeeming one of the ongoing bonuses. Some of those can be claimed on a daily basis and would often feature either a reload bonus match or more free spins. The most loyal players get the courteous treatment they deserve and are invited to join Eurogrand’s VIP Club. Invitations are sent out only to players who have earned the needed number of comp points through real-money betting.
The comp points accumulation rate is quite impressive at Eurogrand since every $1 (or the equivalent in EUR and GBP) earns you 1 point. In comparison, most of the other operators hosting loyalty programs based on points redemption would give you 1 point for every $10 you spend on their casino games.
Players who have attained VIP status enjoy better conversion rates of their comp points but are also given access to a variety of other privileges. They receive special attention from their personal Eurogrand account managers and their winnings are processed faster. Additionally, VIP patrons are treated to unique promotions and bonuses that are otherwise unavailable to regular members.
Legalities and Country Restrictions
It would be silly to question the credibility of a casino like Eurogrand that operates under the umbrella of the William Hill Group. This is almost a century-old betting brand that millions of players around the world know and have come to trust. This affiliation undoubtedly adds to the integrity of Eurogrand and works to its advantage as it goes to show players are gambling at an established website.
Eurogrand’s good standing is further consolidated by the license it has received from the UK Gambling Commission. This, however, enables the operator to legally service only customers from the said jurisdiction. The casino can also offer its products legitimately to customers from international jurisdictions, including New Zealand, as it has been issued another license by the Gibraltar Gambling Commission. Both of these authorities are recognised worldwide for their austerity where gambling regulations are concerned and are known to punish contraventions of their regulatory frameworks through license revocation, hefty fines, and so on.
What this means is that a renowned casino like Eurogrand simply cannot afford to ruin its excellent reputation by violating the terms of its licensing. The casino follows the two commissions’ guidelines to the tee which translates into a secure environment for players, one where responsible gambling is strongly encouraged.
Customers at Eurogrand Casino will also benefit from utmost transparency. Once you enter the website and check the available bonuses, you cannot help but notice how transparently their terms and conditions are stated. It is all above-board here which spares you the confusion from struggling to understand ambiguously worded promotional terms, and we all can agree this can be a real nightmare sometimes.
The Gibraltar license may allow for international operations but it is by no means valid in all countries around the world. Because of this, Eurogrand cannot accept customers from some jurisdictions, such as Portugal, South Africa, Belgium, the USA, China, Brazil, Poland, France, Ukraine, and Singapore. Since the list is a bit long, we suggest you check it out at the casino’s terms and conditions page.
Support Service and Security
Eurogrand has extensive enough experience in this field to understand how crucial customer satisfaction can be for an online casino’s longevity and success. Therefore, customers at this casino are always treated with the respect and courtesy they deserve. You can feel confident you will not be left to struggle with any issues you experience on your own. The casino’s support team is always a click away from providing you with assistance and information. The customer support staff at Eurogrand deserves to be congratulated on the expediency they demonstrate when solving ensuing problems. They are friendly, well-mannered, and very patient.
One way to contact this professional support team is by using the live chat but you are granted access to this functionality only after you have already signed up with a real-money account. Obviously, this approach in unfavourable to players who are interested in signing up but have questions or are struggling with any unclear points about how things at Eurogrand work. Such customers can, however, receive answers to their questions, albeit more slowly, by dropping the support staff a few lines via email. They can expect a response within one day or often less. There are also two phone lines for customer support but unfortunately the international one is charged.
Last but not least, security at the website is ensured since Eurogrand uses a safe SSL server that is encoded with the best 128-bit encryptions as well as a sophisticated firewall. Additionally, the casino has received a certificate by Thawte which goes to show its website is secure. The games operate on Random Number Generators certified by TST.